Data Protection
Privacy Policy
How Bäcker & Charlie collects, manages, and safeguards your digital data in full compliance with global privacy regulations.
1. General Overview of Data Protection
At Bäcker & Charlie (operated by Backer deutschland pvt ltd), we take the security and confidentiality of your personal data extremely seriously. We treat your personal information as strictly confidential and handle it in complete compliance with the statutory data protection regulations—specifically the General Data Protection Regulation (GDPR / DSGVO) and India's Digital Personal Data Protection Act (DPDP Act).
This Privacy Policy explains what personal data we collect when you visit our website, how we use it, for what purposes, and your legal rights in relation to this processing.
2. The Responsible Data Controller
The legal entity responsible for the collection and processing of personal data on this website is:
Backer deutschland pvt ltd
The Landmark, 28, Assaye Rd, Sindhi Colony, Cox Town
Bengaluru, Karnataka 560005, India
Represented by Director:
Pooja Dsouza
Direct Contact Email:
connect@backerandcharlie.com3. Data Collection and Processing
A. Server Log Files
When you access our pages, the website hosting server automatically collects and stores technical details in server log files. This happens entirely automatically through your browser. These details include:
- Browser type and browser version used
- The operating system of the accessing device
- Referrer URL (the page you came from)
- Host name of the accessing computer / IP address
- Time and date of the server request
This data is not combined with other data sources. The temporary storage of this information is technically necessary to display the website correctly, analyze system stability, and ensure cybersecurity. Under GDPR, this is justified by Art. 6(1)(f) (legitimate interest).
B. Sessional and Persistent Cookies
Our website does not use tracking cookies, commercial ad trackers, or third-party pixel tracking. We use minimal cookies and local storage flags solely for technical operations (e.g., storing your selected choice in our Cookie Consent Banner so that it does not show up on every page load).
If you agree to optional cookies via our Cookie Consent Banner, we save this preference in your browser's local storage. This is justified by Art. 6(1)(a) GDPR (explicit consent).
4. Third-Party Platforms and Links
Our website links directly to third-party services that allow you to order online or get directions:
- Airmenus: Used to display our live digital menu and process in-store and online dine-in orders.
- Swiggy: Used to fulfill home delivery requests for our products in Bengaluru.
- Google Maps: Integrated to provide directions to our retail locations.
Please note that once you click these links or interact with embedded iframes (such as the Airmenus frame on our order page), you are leaving the Bäcker & Charlie digital scope. The respective external platforms are solely responsible for processing your transaction and personal data. We encourage you to review their individual privacy statements when completing your orders.
5. Your Legal Rights
Under applicable data protection laws (GDPR/DSGVO and the India DPDP Act), you have substantial rights regarding your personal information:
Right to Information & Access: You can request clarification on whether we hold your personal data, and ask for a detailed copy of any records at any time.
Right to Correction (Rectification): You have the right to request that inaccurate or incomplete personal records be corrected or updated without undue delay.
Right to Erasure ("Right to be Forgotten"): You can request the complete deletion of your personal data from our systems under specific statutory conditions.
Right to Restrict or Object to Processing: You can block or limit the processing of your data in certain cases, or object to legitimate-interest data processing.
Right to Data Portability: You can ask us to deliver your personal data in a structured, standard, machine-readable format to yourself or another data controller.
Right to Lodge a Complaint: You have the legal right to file a formal complaint with the competent supervisory authority if you believe we are mishandling your privacy records.
To exercise any of these rights, or if you have general questions about privacy at Bäcker & Charlie, please send a direct request to our representative at connect@backerandcharlie.com.